Yes. You keep your business number. We configure call routing so that calls route through VivaReply's AI system automatically. Your customers dial the exact same number they've always called. There's no change to your marketing, business cards, or customer communication. It's completely transparent to them.
No. You don't need a new number. We route calls through your existing number to our system. If you answer, the call goes to you directly. If you miss it or it comes after hours, the AI handles it. It all happens on the number your customers already know.
Yes. The AI can be configured to answer only during your off-hours (nights, weekends, holidays) and let all daytime calls go to your team. Or it can answer all missed calls, day or night, depending on your preference. We customize it to match your exact availability.
No. From the customer's perspective, they call your normal number and someone (or something) answers immediately. They may notice faster response times, which is a good thing. The AI is trained to sound professional and natural. After the call, they'll receive a follow-up text from your business, just like a human would send.
No. The AI answers calls that you miss or that come outside your business hours. If someone on your team answers first, the call never goes to the AI. It's a safety net, not a replacement for your team. This is the "human-first" approach we use—your team stays in control.
Yes. The AI asks the caller key questions about their job, project details, and timeline. It collects their name, phone number, email, and any information relevant to your business. The AI understands natural conversation, so it doesn't sound robotic. It adapts based on what the caller tells it.
Yes. If a caller requests to speak with someone immediately, the AI can transfer the call to your team during business hours. It can also route calls intelligently based on call type—different team members for different job types, for example.
Yes. Full bilingual support in English and Spanish. The AI automatically detects which language the caller prefers and switches instantly. It answers, collects details, and handles the entire call in the caller's preferred language. Perfect for service businesses operating in the U.S. and Mexico.
Yes. After every call, the AI sends a follow-up text message (or WhatsApp in Mexico) within minutes. The message confirms the job details, thanks the caller for reaching out, and either offers a callback time or a direct link to book an appointment. This happens automatically—your team doesn't have to remember to follow up.
Yes. In Mexico, the system automatically uses WhatsApp for follow-up instead of SMS. This is where customers expect to receive messages. The AI handles the entire flow—call answering, intake, and WhatsApp follow-up—all configured for Mexico's preferences.
Most missed calls go cold because the customer never hears back. By the time you call them back hours or days later, they've already gotten quotes from competitors. Our system changes that. The AI answers immediately. You follow up within minutes (automatically). The lead stays hot. Higher conversion rates because you're first.
Yes. The AI can check your availability in real-time and offer specific time slots to callers. When they confirm a time, the appointment goes directly into your calendar. No manual entry. No back-and-forth emails. It's automatic.
Yes. We support Google Calendar, Microsoft Outlook, and Calendly. During setup, we connect whichever calendar system you use. The AI then syncs with it automatically. If you use multiple calendars (personal + team), we can configure that too.
We can still set up the system. The AI can collect appointment requests and send them to you via email or a custom workflow. You'll need to manually enter them into your calendar, but everything else (answering, intake, follow-up) is still fully automated. We can also discuss custom integrations during your demo.
Yes. We can integrate with most popular CRM systems. Leads captured by the AI automatically sync to your CRM. Your team sees them immediately and can start follow-up. This is especially valuable for the Growth and Pro plans, where lead recovery is the focus.
Most businesses are up and running within 5-7 business days. We handle everything: call routing setup, AI configuration, testing, and team training. You don't have to do technical work. We also provide a testing period so you can try it before going live.
Three main factors: (1) Call complexity—how many details the AI needs to collect and how intelligent the routing needs to be. (2) Call volume—how many calls per month. (3) Follow-up complexity—how many follow-up sequences, which channels (SMS/WhatsApp), and how much customization. The Growth plan, for example, includes all follow-up features. The Starter plan is simpler.
Setup is included in your monthly pricing. There's no separate setup fee. You pay one price, which covers configuration, support, and optimization.
Yes. Businesses with multiple locations, high call volume (500+ calls/month), or complex workflows often qualify for custom pricing. We discuss this during your demo and can provide a custom quote based on your specific needs.
If monthly usage consistently exceeds the included minutes, we'll recommend the best-fit plan upgrade for better value. Overage minutes are billed at the per-minute rate for your plan until then.
We're here to help. Book a demo and we'll walk you through exactly how this would work for your business.
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